Before the pandemic, almost 1 in 4 patients were forced to discontinue treatment because of financial barriers.1 Today, cycle interruptions and economic uncertainty in some situations have caused even more financial stress. Whether your patients are resuming treatment or just starting out, our focus remains the same: to help make medications more affordable, so more patients can continue their journey to grow their family.
FOR PATIENTS AFFECTED BY COVID-19

Replacement Drug Program
EMD Serono offers replacement medication to eligible patients who have had a cycle cancelled due to COVID-19. Patients may be eligible for drug replacement if cycle cancellation took place:
- after their stimulation cycle began
- before their egg retrieval procedure
To initiate replacement, contact the EMD Serono Fertility Network Pharmacy who filled your patient’s prescription.
Drug Replacement Program Eligibility & Terms
- Medical documentation from treating physician detailing rationale for cancelled stimulation cycle due to COVID-19
- Patient must have been on EMD Serono medication during their canceled stimulation cycle
- Medications were filled at an EMD Serono Fertility Network Pharmacy
- Patient was self-pay (no fertility benefit) and the required information was obtained prior to sending the request to customer service
- Required information includes patient initials and DOB; pharmacy name, address, and phone; contact/pharmacist name; patient’s physician, clinic name, and clinic contact; documentation of a positive COVID-19 test; stimulation cycle start date & cancellation date; estimated start date of next stimulation cycle; and the amount of EMD Serono product filled, remaining, and being requested for replacement.
- The EMD Serono Network Pharmacy will collect and email all required information to us.customerservice@emdserono.com
Replacement Drug Program covers the following treatments:
GONAL-f® RFF* Redi-ject® (follitropin alfa injection) 300 IU, GONAL-f RFF* Redi-ject (follitropin alfa injection) 450 IU, GONAL-f RFF* Redi-ject (follitropin alfa injection) 900 IU, GONAL-f® Multi-Dose (follitropin alfa for injection) 450 IU, Cetrotide® (cetrorelix acetate injection), and Ovidrel® PreFilled syringe (choriogonadotropin alfa injection)
*RFF = revised formulation female.
GONAL-f® RFF* Redi-ject (follitropin alfa injection) is indicated for:
- Induction of ovulation (OI) and pregnancy in oligo-anovulatory women in whom the cause of infertility is functional and not due to primary ovarian failure
- Development of multiple follicles in ovulatory women as part of an Assisted Reproductive Technology (ART) cycle.
Prior to treatment complete an evaluation of female and male partners to determine infertility diagnosis and fertility status. Primary ovarian failure and pregnancy should be excluded.
GONAL-f® Multi-Dose (follitropin alfa for injection) is indicated for:
In women:
- Induction of ovulation (OI) and pregnancy in oligo-anovulatory infertile women for whom the cause of infertility is functional and not due to primary ovarian failure
- Development of multiple follicles in ovulatory infertile women as part of an Assisted Reproductive Technology (ART) cycle
Prior to initiation of treatment with GONAL-f Multi-Dose:
- Perform a complete gynecologic and endocrinological evaluation
- Exclude primary ovarian failure
- Exclude the possibility of pregnancy
- Demonstrate tubal patency
- Evaluate the fertility status of the male partner
In men:
- Induction of spermatogenesis in infertile men with primary and secondary hypogonadotropic hypogonadism for whom the cause of infertility is not due to primary testicular failure
Prior to initiation of treatment with GONAL-f Multi-Dose:
- Confirm azoospermia
- Perform a thorough medical and endocrinologic evaluation to exclude other treatable etiologies of azoospermia
- Confirm hypogonadotropic hypogonadism
- Exclude primary testicular failure
- Normalize serum testosterone levels
Cetrotide® (cetrorelix acetate for injection) is indicated for the inhibition of premature LH surges in women undergoing controlled ovarian stimulation. Cetrotide® should only be prescribed by physicians who are experienced with infertility problems and their management.
Ovidrel® PreFilled Syringe (choriogonadotropin alfa injection) is indicated for the induction of final follicular maturation and early luteinization in infertile women who have undergone pituitary desensitization and who have been appropriately pretreated with follicle stimulating hormones as part of an Assisted Reproductive Technology (ART) program such as in vitro fertilization (IVF) and embryo transfer. Ovidrel® PreFilled Syringe is also indicated for the induction of ovulation (OI) and pregnancy in anovulatory infertile patients in whom the cause of infertility is functional and not due to primary ovarian failure.
FERTILILTY LIFELINESTM

FERTILILTY LIFELINESTM
Fertility LifeLines™ is brought to you by EMD Serono to provide financial assistance and support to those looking to grow their family. It features two unique savings programs: Compassionate Care for eligible, self-pay patients and Compassionate Corps for eligible veterans. Patients can also call a live support line for insurance and savings program information and for infertility emotional support.
FOR ELIGIBLE, SELF-PAY PATIENTS

Compassionate Care
Compassionate Care was designed to make fertility treatments more affordable for eligible patients† without insurance or coverage for fertility medication. The program enrolled over 7,000 patients in 2020, saving them more than $11.6 million.2‡
The first program of its kind, Compassionate Care provides discounts off the self-pay price of EMD Serono fertility medications, including:
- For income-based eligible patients, savings of up to 50%†
- For active, retired, and veteran military, a minimum of 10% off and based on income, up to 50% off†
Patients can apply at FertilitySavings.com
†Subject to eligibility; restrictions apply. View program eligibility requirements and terms and conditions for more information.
‡Data based on average year-to-date savings.
- Eligible income-based patients† may save up to 50% off the self-pay price of EMD Serono fertility medicine or receive a 10% discount per unit, via a mail-in rebate, off their out-of-pocket costs for EMD Serono fertility medications
- Eligible active/inactive military personnel and veterans receive a minimum of 25% off and might be eligible for additional savings up to 50% or 75% off the self-pay price of EMD Serono fertility medications
- A minimum purchase is not required for eligibility
Compassionate Care covers the following treatments:
GONAL-f RFF* Redi-ject (follitropin alfa injection) 300 IU, GONAL-f RFF* Redi-ject (follitropin alfa injection) 450 IU, GONAL-f RFF* Redi-ject (follitropin alfa injection) 900 IU, GONAL-f Multi-Dose (follitropin alfa for injection) 450 IU, GONAL-f Multi-Dose (follitropin alfa for injection) 1050 IU, Cetrotide® (cetrorelix acetate injection), and Ovidrel® PreFilled syringe (choriogonadotropin alfa injection)
Compassionate Care Eligibility & Terms
- Eligibility is based on qualifying annual household gross income and first-time participation in the Compassionate Care Program. Program is available only at participating pharmacies. Patients must present a valid prescription for an eligible drug
- Eligible patients can use the Compassionate Care Program for multiple cycles each year
- Patients must reapply each year
- Benefit for patients with demonstrated financial need and a valid prescription for GONAL-f (follitropin alfa for injection), Ovidrel® PreFilled syringe (choriogonadotropin alfa injection), or Cetrotide® (cetrorelix acetate injection)
- Benefit is available at participating pharmacies only
- Qualifying income-based patients can save up to 50% off the available self-pay price at the participating pharmacy
- Qualifying eligible active/inactive military personnel and veterans receive a minimum of 25% off the available self-pay price at the participating pharmacy
- Patients must present a valid prescription for an eligible drug at a participating pharmacy
- EMD Serono reserves the right to rescind, revoke, terminate, or amend the Compassionate Care Program at any time without notice
- Offer not valid if any prescriptions or expenses associated with fertility treatment will be paid for by private or public insurance or reimbursed under a federal or state healthcare program, including Medicare, Medicaid, TRICARE, the Department of Veterans Affairs, the Department of Defense, or any other similar state healthcare program, including any other similar state medical pharmaceutical assistance program. If you become insured by any private or government insurance, you must notify the EMD Serono Compassionate Care Program by calling 1-800-LETS-TRY
- Patients may not combine this card with any rebate, coupon, free trial, or similar offer Program is not transferable and expires one year after program enrollment, unless earlier terminated by EMD Serono
- Compassionate Care is not an insurance program
- For US patients only who are 18 years or older
*RFF = revised formulation female.
†Eligibility based on qualifying annual household gross income and first-time participation in the program.
FOR ELIGIBLE, UNINSURED VETERANS

Compassionate Corps
Compassionate Corps provides free medication to eligible, uninsured veterans injured in the line of duty or their spouses. Veterans who do not qualify for the Compassionate Corps Program are eligible for up to 50% off medications through the Compassionate Care Program.
To become a participating member, centers can contact EMD Serono directly at Fertility.Marketing@EMDSerono.com.
- To be eligible for the Compassionate Corps Program, you must be a retired member of the military or the spouse of one, and a veteran or the spouse of a veteran who meets each of the following criteria:
- Is infertile due to a service-related injury
- Is not privately or publicly insured for infertility medications
- Is medically retired
- Has been diagnosed by a physician as infertile and requiring in vitro fertilization (IVF)/assisted reproductive technology (ART)
- Is not eligible for coverage under the Fertility Veterans Act
- The Compassionate Corps Program is available for up to 2 cycles per year
- Patients must reapply each year
- Patients may not combine this offer with any rebate, coupon, free trial card, or similar offer
- EMD Serono reserves the right to rescind, revoke, terminate, or amend the Compassionate Corps Program at any time without notice
- Offer not valid for prescriptions that may be covered under private or public insurance or reimbursed under a federal or state healthcare program, including Medicare, Medicaid, TRICARE, the Department of Veterans Affairs, the Department of Defense, or any other similar state healthcare program, including any state medical pharmaceutical assistance program. If you become insured by any private or government insurance, you must notify the EMD Serono Compassionate Corps Program by calling 1-800-LETS-TRY
- Compassionate Corps is not an insurance program
- This program is secondary to coverage provided under the Fertility Veterans Act (Pub. Law 114-223) and does not apply to veterans eligible for coverage under the Act
FERTILITY LIFELINESTM PRACTICE RESOURCE CENTER

FERTILITY LIFELINESTM
To help you make the most of our Fertility LifeLines™ patient savings portal, we've created the Fertility LifeLines™ Practice Resource Center—a convenient, 1-stop shop with a range of promotional and educational resources that make it easier for you to help your patients understand how to access treatment savings and information.
References
1. Data on file. RESOLVE Patient Survey Readout. Rockland, MA: EMD Serono, Inc.; 2017
2. Data on file. Rockland, MA: EMD Serono, Inc.: 2020.
IMPORTANT RISK INFORMATION & INDICATIONS AND USAGE
Summary of Contraindications Gonal-f® (follitropin alfa injection) RFF* Redi-ject® and Gonal-f® (follitropin alfa for injection) Multi-Dose are contraindicated in patients with prior hypersensitivity to r-hFSH or excipients, high levels of FSH indicating primary gonadal failure, pregnancy, uncontrolled thyroid, adrenal or pituitary disorders, sex hormone dependent tumors of the reproductive tract/accessory organs, tumors of pituitary gland or hypothalamus, abnormal uterine bleeding of undetermined origin and ovarian cyst or enlargement of undetermined origin. Please scroll for full IMPORTANT RISK INFORMATION for Gonal-f® RFF* Redi-ject®, Gonal-f® Multi-Dose and click here for full Prescribing Information for each individual product. RFF : Revised Formulation Female
Important Risk Information for Gonal-f® Multi-Dose (follitropin alfa for injection) Contraindications: GONAL-f® Multi-Dose is contraindicated in women and men who exhibit:
GONAL-f Multi-Dose is also contraindicated in women who exhibit:
WARNINGS Overstimulation of the Ovary During FSH Therapy: Ovarian Torsion Abnormal Ovarian Enlargement Multi-fetal Gestation and Birth Embryofetal toxicity Ectopic Pregnancy Spontaneous Abortion Ovarian Neoplasms Laboratory Tests In most instances, treatment of women with GONAL-f Multi-Dose will result only in follicular recruitment and development. In the absence of an endogenous LH surge, hCG is given to trigger ovulation when monitoring of the woman indicates that sufficient follicular development has occurred. This may be estimated by ultrasound alone or in combination with measurement of serum estradiol levels. The combination of both ultrasound and serum estradiol measurement are useful for monitoring follicular growth and maturation, timing of the ovulatory trigger, detecting ovarian enlargement and minimizing the risk of the OHSS and multiple gestation. ADVERSE REACTIONS Men - There was one serious adverse reaction of gynecomastia requiring surgical excision of breast tissue in a 50-year-old man who received 9 months of therapy with GONAL-f Multi-Dose. Pathology report showed gynecomastia with no atypia. Adverse reactions reported in ≥ 2 patients were acne, injection site pain, gynecomastia, seborrhea, fatigue and libido decreased. Specific Populations: Pregnancy: GONAL-f Multi-Dose is not indicated in pregnant women. There is no human data that the use of gonadotropins (including GONAL-f Multi-Dose) alone or as part of IVF or ICSI cycles, increases the risk of congenital malformations.
Lactation: There are no data on the presence of GONAL-f Multi-Dose in human milk, the effects on the breastfed infant, or the effects on milk production. Because the secretion of prolactin during lactation can result in inadequate response to ovarian stimulation, advise women not to breast feed during treatment with GONAL-f Multi-Dose.
Females and Males of Reproductive Potential: Because GONAL-f Multi-Dose is not indicated in pregnant women, verify a negative pregnancy test before administering GONAL-f Multi-Dose to a woman
Pediatric Use: Safety and effectiveness in pediatric patients have not been established. Geriatric Use: Safety and effectiveness of GONAL-f Multi-Dose in postmenopausal women have not been established and it is not indicated in this population.
Patient Counseling: Instruct women and men on the correct usage and dosing of GONAL-f Multi-Dose. Caution against changing the dosage or the schedule of administration unless instructed to do so by a healthcare provider. Prior to beginning therapy with GONAL-f Multi-Dose, inform women and men about the time commitment and monitoring procedures necessary for treatment Inform women and men that if they miss or forget to take a dose of GONAL-f Multi-Dose, they should not double the next dose and should call their healthcare provider for further dosing instructions. For more information, please see the full Prescribing Information and Instructions for Use for GONAL-f Multi-Dose Indications and Usage:
| Important Risk Information for Cetrotide® (cetrorelix acetate for injection) Cetrotide® is contraindicated in women who are pregnant, are nursing, or have severe renal impairment. Cetrotide® is also contraindicated in women who exhibit or have known hypersensitivity to cetrorelix acetate, mannitol, extrinsic peptide hormone, GnRH or any other GnRH analogs. Treatment with Cetrotide® is not advised in women with severe allergic conditions. Cases of hypersensitivity reactions, including anaphylactoid reactions have been reported. Other adverse events reported include ovarian hyperstimulation syndrome, nausea, headache, and local injection site reactions. Multiple births and congenital abnormalities have been reported. Indication
| Important Risk Information for Ovidrel® PreFilled Syringe (choriogonadotropin alfa injection) Ovidrel® PreFilled Syringe should only be used by physicians who are experienced with infertility problems, their management and appropriate selection and monitoring of patients. Ovidrel® PreFilled Syringe is contraindicated in women who exhibit prior sensitivity to hCG preparations, mannitol, or one of their other excipients, primary ovarian failure, uncontrolled thyroid or adrenal dysfunction, an uncontrolled intracranial lesion, abnormal uterine bleeding of an undetermined origin, an ovarian cyst or enlargement of an undetermined origin. Women who are pregnant or nursing should not use Ovidrel® PreFilled Syringe. Ovidrel® PreFilled Syringe is a potent gonadotropic substance capable of causing Ovarian Hyperstimulation Syndrome (OHSS) and ovarian enlargement with or without pulmonary and vascular complications. Adverse reactions reported include injection site reactions, GI disorders, abdominal pain, nausea, vomiting, ovarian cyst, ovarian hyperstimulation, and thromboembolic events. Multiple births and congenital abnormalities have been reported. Indication
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IMPORTANT RISK INFORMATION & INDICATIONS AND USAGE
Summary of Contraindications Gonal-f® (follitropin alfa injection) RFF* Redi-ject® and Gonal-f® (follitropin alfa for injection) Multi-Dose are contraindicated in patients with prior hypersensitivity to r-hFSH or excipients, high levels of FSH indicating primary gonadal failure, pregnancy, uncontrolled thyroid, adrenal or pituitary disorders, sex hormone dependent tumors of the reproductive tract/accessory organs, tumors of pituitary gland or hypothalamus, abnormal uterine bleeding of undetermined origin and ovarian cyst or enlargement of undetermined origin. Please scroll for full IMPORTANT RISK INFORMATION for Gonal-f® RFF* Redi-ject®, Gonal-f® Multi-Dose and click here for full Prescribing Information for each individual product. RFF : Revised Formulation Female
Important Risk Information for Gonal-f® Multi-Dose (follitropin alfa for injection) Contraindications: GONAL-f® Multi-Dose is contraindicated in women and men who exhibit:
GONAL-f Multi-Dose is also contraindicated in women who exhibit:
WARNINGS Overstimulation of the Ovary During FSH Therapy: Ovarian Torsion Abnormal Ovarian Enlargement Multi-fetal Gestation and Birth Embryofetal toxicity Ectopic Pregnancy Spontaneous Abortion Ovarian Neoplasms Laboratory Tests In most instances, treatment of women with GONAL-f Multi-Dose will result only in follicular recruitment and development. In the absence of an endogenous LH surge, hCG is given to trigger ovulation when monitoring of the woman indicates that sufficient follicular development has occurred. This may be estimated by ultrasound alone or in combination with measurement of serum estradiol levels. The combination of both ultrasound and serum estradiol measurement are useful for monitoring follicular growth and maturation, timing of the ovulatory trigger, detecting ovarian enlargement and minimizing the risk of the OHSS and multiple gestation. ADVERSE REACTIONS Men - There was one serious adverse reaction of gynecomastia requiring surgical excision of breast tissue in a 50-year-old man who received 9 months of therapy with GONAL-f Multi-Dose. Pathology report showed gynecomastia with no atypia. Adverse reactions reported in ≥ 2 patients were acne, injection site pain, gynecomastia, seborrhea, fatigue and libido decreased. Specific Populations: Pregnancy: GONAL-f Multi-Dose is not indicated in pregnant women. There is no human data that the use of gonadotropins (including GONAL-f Multi-Dose) alone or as part of IVF or ICSI cycles, increases the risk of congenital malformations.
Lactation: There are no data on the presence of GONAL-f Multi-Dose in human milk, the effects on the breastfed infant, or the effects on milk production. Because the secretion of prolactin during lactation can result in inadequate response to ovarian stimulation, advise women not to breast feed during treatment with GONAL-f Multi-Dose.
Females and Males of Reproductive Potential: Because GONAL-f Multi-Dose is not indicated in pregnant women, verify a negative pregnancy test before administering GONAL-f Multi-Dose to a woman
Pediatric Use: Safety and effectiveness in pediatric patients have not been established. Geriatric Use: Safety and effectiveness of GONAL-f Multi-Dose in postmenopausal women have not been established and it is not indicated in this population.
Patient Counseling: Instruct women and men on the correct usage and dosing of GONAL-f Multi-Dose. Caution against changing the dosage or the schedule of administration unless instructed to do so by a healthcare provider. Prior to beginning therapy with GONAL-f Multi-Dose, inform women and men about the time commitment and monitoring procedures necessary for treatment Inform women and men that if they miss or forget to take a dose of GONAL-f Multi-Dose, they should not double the next dose and should call their healthcare provider for further dosing instructions. For more information, please see the full Prescribing Information and Instructions for Use for GONAL-f Multi-Dose Indications and Usage:
| Important Risk Information for Cetrotide® (cetrorelix acetate for injection) Cetrotide® is contraindicated in women who are pregnant, are nursing, or have severe renal impairment. Cetrotide® is also contraindicated in women who exhibit or have known hypersensitivity to cetrorelix acetate, mannitol, extrinsic peptide hormone, GnRH or any other GnRH analogs. Treatment with Cetrotide® is not advised in women with severe allergic conditions. Cases of hypersensitivity reactions, including anaphylactoid reactions have been reported. Other adverse events reported include ovarian hyperstimulation syndrome, nausea, headache, and local injection site reactions. Multiple births and congenital abnormalities have been reported. Indication
| Important Risk Information for Ovidrel® PreFilled Syringe (choriogonadotropin alfa injection) Ovidrel® PreFilled Syringe should only be used by physicians who are experienced with infertility problems, their management and appropriate selection and monitoring of patients. Ovidrel® PreFilled Syringe is contraindicated in women who exhibit prior sensitivity to hCG preparations, mannitol, or one of their other excipients, primary ovarian failure, uncontrolled thyroid or adrenal dysfunction, an uncontrolled intracranial lesion, abnormal uterine bleeding of an undetermined origin, an ovarian cyst or enlargement of an undetermined origin. Women who are pregnant or nursing should not use Ovidrel® PreFilled Syringe. Ovidrel® PreFilled Syringe is a potent gonadotropic substance capable of causing Ovarian Hyperstimulation Syndrome (OHSS) and ovarian enlargement with or without pulmonary and vascular complications. Adverse reactions reported include injection site reactions, GI disorders, abdominal pain, nausea, vomiting, ovarian cyst, ovarian hyperstimulation, and thromboembolic events. Multiple births and congenital abnormalities have been reported. Indication
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